Digital Gold
Frequently Asked Questions
Everything you need to know about saving in Pocketly Digital Gold.
Pocketly Gold helps you save your money in 24K digital gold. You can save or withdraw anytime and even get the physical gold delivered to your home.
Saving in Pocketly Gold is simple and flexible. Ways to save:
1. Daily Savings - Save a fixed amount every day
2. Weekly Savings - Save a fixed amount every week
3. Monthly Savings - Save a fixed amount every month
4. Manual Savings - Save any amount whenever you want
All your savings are safely stored in digital gold. Your savings will grow as gold prices increase over time.
Your money is always safe with Pocketly Gold. Your digital gold is safely stored in world-class vaults by BRINKS, a SEBI-regulated independent trustee. VISTRA has also been appointed as the independent administrator.
Digital Gold is a simple way to buy gold online. You can start saving from just ₹10. For every gram of gold you buy, pure 24K gold is stored safely in a locker under your name.
Why digital gold is better than physical gold:
1. No minimum limit - you can start saving as low as ₹10
2. No making charges when you buy digital gold
3. Zero storage costs - Secure locker storage at no extra charge
4. 24K purity (99.99%)
5. Easily save or withdraw anytime
The difference is due to various factors like price fluctuations, supply, external market conditions, etc. Currently, the buy-sell difference is around 5.7%. Additionally, 3% GST is charged by the government. Your savings will grow as gold prices increase over time. So, keep saving!
The only charge you need to pay is 3% GST paid to the government when you buy digital gold. No additional commission is charged.
The live gold price is displayed in the top right corner of the Gold home screen. Click the icon to view detailed gold price information.
Your digital gold is securely stored in world-class vaults by BRINKS, a SEBI-regulated independent trustee. VISTRA has also been appointed as the independent administrator.
With Daily Savings, you can automatically save a fixed amount in digital gold every day. The amount is deducted automatically from your bank account. You can save without having to remember it every day. Only the chosen amount will be deducted. You can cancel it anytime.
To set up Daily Savings, follow these steps:
Step 1: Go to the Digital Gold section
Step 2: Click on Daily Savings
Step 3: Enter the amount you want to save daily
Step 4: Click on 'Setup Daily Savings'
You can start your Daily Savings with a minimum amount of ₹10 and maximum of ₹5,000. If you wish to save more, you can save up to ₹1,00,000 manually.
To stop Daily Savings, follow these steps:
Step 1: Go to the Digital Gold section
Step 2: Click on Daily Savings
Step 3: Click on Manage Daily Savings
Step 4: Click on 'Stop Daily Savings'
To pause Daily Savings, follow these steps:
Step 1: Go to the Digital Gold section
Step 2: Click on Daily Savings
Step 3: Click on Stop Daily Savings
Step 4: Select the reason and click on Submit
Step 5: You can choose to pause for a specific time period or stop permanently
You can edit your Daily Savings amount by following these steps:
Step 1: Go to the Digital Gold section
Step 2: Click on Daily Savings
Step 3: Click on Update Daily Savings
Step 4: Enter the amount you want to update and click 'Update Amount'
If the Daily Savings payment is missed for any reason, the system will automatically retry within the next 15 days to keep your savings on track.
This could happen if one of the transactions from previous days was missed or failed. It was processed again and completed successfully to keep your savings on track.
With Weekly Savings, you can automatically save a fixed amount in digital gold every week. The amount is deducted automatically from your bank account. You can save without having to remember it every week. Only the chosen amount will be deducted. You can cancel it anytime.
To set up Weekly Savings, follow these steps:
Step 1: Go to the Digital Gold section
Step 2: Click on Weekly Savings
Step 3: Enter the amount you want to save weekly
Step 4: Click on 'Proceed'
You can start your Weekly Savings with a minimum amount of ₹50 and maximum amount of ₹5,000. If you wish to save more, you can save up to ₹1,00,000 manually.
To stop Weekly Savings, follow these steps:
Step 1: Go to the Digital Gold section
Step 2: Click on Weekly Savings
Step 3: Click 'Stop Weekly Savings'
To pause Weekly Savings, follow these steps:
Step 1: Go to the Digital Gold section
Step 2: Click on Weekly Savings
Step 3: Click 'Stop Weekly Savings'
Step 4: You can choose to pause for a specific time period or stop permanently
To edit Weekly Savings, follow these steps:
Step 1: Go to the Digital Gold section
Step 2: Click on Weekly Savings
Step 3: Click on Update Weekly Savings
Step 4: Enter the amount you want to update and click on Go Ahead
If the Weekly Savings is missed for a week, we will automatically retry within the next 7 days. If the payment is still unsuccessful, the savings for that week will be skipped.
With Monthly Savings, you can automatically save a fixed amount in digital gold every month. The amount is deducted automatically from your bank account. You can save without having to remember it every month. Only the chosen amount will be deducted. You can cancel it anytime.
To set up Monthly Savings, follow these steps:
Step 1: Go to the Digital Gold section
Step 2: Click on Monthly Savings
Step 3: Enter the amount you want to save monthly
Step 4: Click on 'Proceed'
You can start your Monthly Savings with a minimum amount of ₹100 and maximum amount of ₹15,000. If you wish to save more, you can save up to ₹1,00,000 manually.
To stop Monthly Savings, follow these steps:
Step 1: Go to the Digital Gold section
Step 2: Click on Monthly Savings
Step 3: Click 'Stop Monthly Savings'
To pause Monthly Savings, follow these steps:
Step 1: Go to the Digital Gold section
Step 2: Click on Monthly Savings
Step 3: Click 'Stop Monthly Savings'
Step 4: You can choose to pause for a specific time period or stop permanently
To edit Monthly Savings, follow these steps:
Step 1: Go to the Digital Gold section
Step 2: Click on Monthly Savings
Step 3: Click on Update Monthly Savings
Step 4: Enter the amount you want to update and click on Go Ahead
If the Monthly Savings payment is missed, we will automatically retry within the next 30 days. If the payment is still unsuccessful, the savings for that month will be skipped.
With Manual Savings, you can buy digital gold anytime you wish immediately. You can save manually by clicking the 'Save One-Time' option on the Gold home screen.
To buy gold manually, follow these steps:
Step 1: Go to the Digital Gold section
Step 2: Click on Save One-Time
Step 3: Enter the amount
Step 4: Click on 'Buy Now'
The minimum amount you can invest in manual savings is ₹10 and the maximum amount you can invest is ₹1,00,000.
For the first 5 transactions, you can only save up to ₹1,000 per transaction due to security reasons.
You can complete your ID verification using either your PAN card or Aadhaar card. We recommend using your PAN card for faster verification.
ID verification helps us confirm your authenticity and prevent fraudulent activities. Your identity information is completely safe and we do not share your identity details with anyone.
Your ID might have failed due to an unclear photo of the identity document or selfie, or if they don't match. Please upload clear photos for successful verification.
This can happen due to following reasons:
1. Your document photo or selfie is unclear
2. Your document photo does not match with your selfie
3. You have uploaded someone else's document
4. You have not uploaded a photo of the original document
There are 3 ways to withdraw your savings:
1. Withdraw savings to your Bank Account
2. Use your gold savings to purchase Gold Coins
3. Use your gold savings to purchase Jewellery
To withdraw your savings to your bank account, follow these steps:
Step 1: Go to the Digital Gold section
Step 2: Click 'Withdraw Savings'
Step 3: Choose the option 'Withdraw Savings in Bank Account'
Step 4: Enter the amount you wish to withdraw and click 'Proceed'
Step 5: Select the UPI ID to which you want to transfer the money
Step 6: Click 'Confirm'. The money will automatically be transferred to your bank account
You have to wait for 24 hours to withdraw your savings into your bank account due to security reasons.
You can withdraw only once in a day. If you want to withdraw again, you need to wait for the next 24 hours due to security reasons.
No, Pocketly does not charge any fees to withdraw your savings.
The difference is due to various factors like price fluctuations, supply, external market conditions, etc. Currently, the buy-sell difference is around 5.7%, along with a 3% GST applicable on gold purchases paid to the government. Your savings will grow as gold prices increase over time. So, keep saving!
This generally happens if there is any bank server issue. This will be resolved within 24-72 hours. Please do not worry, your money is safe.
This might be due to any of the following reasons:
1. Bank server issues
2. Invalid UPI ID
3. Closed Bank Account
If your withdrawal failed, follow these steps to retry:
1. Go to Transaction tab
2. Click the failed transaction
3. Click 'Try Another UPI ID'
4. Select or add UPI ID you want to withdraw
5. Click 'Proceed'
You may be unable to add a UPI ID due to the following reasons:
1. You have reached the maximum limit of adding 5 UPI IDs
2. The name on your new UPI ID does not match with the name on your primary UPI ID
3. Your UPI ID is invalid
To download the invoice for your savings and withdrawals, follow these steps:
Step 1: Go to Transactions tab
Step 2: Open any transaction
Step 3: Click on 'Download Invoice'
We apologize that your gold purchase has not been reflected in your locker yet. This may be due to an issue on our partner's side. We keep actively retrying from our end and the status will be updated within 24-72 hours. Don't worry, your money is safe with us.
We apologize that your payment has not been successful yet. This may be due to bank issues. We will update the status in 24-72 hours. If your payment fails, your money will be sent back to your bank account. Don't worry, your money is safe with us.
We apologize that your payment has failed due to bank issues. We will update the status in 24-72 hours. If any money is deducted, it will be sent back to your bank account. Don't worry, your money is safe with us.